Contact ASY
Get in touch with our team for orders, inquiries, and support
Our Sales Representatives
Message any of our team members directly. All reps can help with orders, product questions, shipping updates, and after-sale support.
Talia
FastestBulk orders, custom synthesis, OEM partnerships. With ASY since 2019.
Gemma Conway
SupportQuestions about the shop, your order, or our products — message Gemma on Telegram or WhatsApp.
Other Ways to Reach Us
info@asymchem.org
Quick replies, usually within minutes
Main ContactTelegram Support
@gemmaconway
Support agent Gemma Conway — tap to message
WhatsApp temporarily unavailable — please use emailOur Facility
Buyer Protection
100% Delivery Guarantee
Package seized or lost? We reship at no cost — no questions asked.
60-Day Refund Policy
Full refund, free replacement, or 110% store credit within 60 days.
Secure Payments
256-bit encrypted. Visa, MC, Apple Pay, Google Pay, Bank Transfer, Crypto.
Discreet Packaging
Plain, unmarked — no labels or branding visible.
Shipping Information
Tianjin, China
7-15 business days worldwide
$25 worldwide with tracking
$50 — fully tracked via USPS, Royal Mail, DHL, etc.
Our Services
OEM Service
Custom manufacturing for bulk orders
Janoshik Testing
Third-party analytical verification
Bulk Discounts
Volume pricing for institutions
Custom Synthesis
Bespoke compound formulation